#Customer Service
articles
Technology
Meta to Charge for Every WhatsApp Business Service Reply, Alarming Brazilian Companies
From 1 October, Meta will bill WhatsApp Business API users for every service reply, even when a customer starts the conv...
Politics
Social Security Marks 91 Years With Sharply Faster Service Claims
The agency says 800-number wait times fell 98% and disability backlogs dropped, but the data is self-reported and lacks ...
Personal Finance
AustralianSuper Raises Admin Fees for First Time Since 2022, Affecting 3.6 Million
AustralianSuper's 3.6 million accumulation members face higher admin fees from October 31, with weekly costs rising up t...
Travel
VIVA Cruises' AI Travel Advisor Prompts Debate Over Human Agents
Swiss-owned VIVA Cruises has launched an AI Travel Advisor to help guests research cruises by budget and preference — an...